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Home >> ThinkMarkets >> THINKMARKETS: How do I verify if I am receiving a phone call from ThinkMarkets?
THINKMARKETS: How do I verify if I am receiving a phone call from ThinkMarkets?
Source:https://www.thinkmarkets.com/en/support/faqs/account-management-faqs/#/thinkportal | Author:finance-102 | Date2023-08-15 | 172 Views | Share:
When you received a phone call from someone claiming to be ThinkMarkets, you can verify if the phone call is actually coming from ThinkMarkets.

This security feature enable you to identify if you are receiving a scam phone call.

When you received a phone call from someone claiming to be ThinkMarkets, you can verify if the phone call is 

actually coming from ThinkMarkets. 


This security feature enable you to identify if you are receiving a scam phone call.

 

To verify the phone calls:

  • Request a One Time Password (OTP) from the person who is calling you.

  • OTP has 2 parts, 6 digits + 3 digits. For example "123456+789". You will receive this by SMS.

  • Login to your ThinkPortal to verify the OTP.

  • During the time of the call, if you don't have access to ThinkPortal, you can always verify the OTP later

    whenever it is convenient for you.


Notes

 

  • If you have two mobile phone numbers registered, the OTP will be sent to your second number.

  • If you only have a landline, you will not be able to receive the OTP SMS. Currently we do not have email

    verification set-up for this process.

  • This is currently only used for phone verification.


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