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EXNESS: Why am I being asked for a proxy server address during MT4 installation?
Source:https://get.exness.help/hc/en-us/articles/7001651472786-Why-am-I-being-asked-for-a-proxy-server-address-during-MT4-installation- | Author:finance-102 | Date2023-02-24 | 196 Views | Share:
If you are facing this issue while installing MT4 on your computer, it may be caused by the failure of Metaquotes' content distribution network (CDN). The goal of a CDN is to serve content to end-users with high availability and high performance.

Proxy request is caused by unavailability of the Metaquotes server closest to the client.

If you are facing this issue while installing MT4 on your computer, it may be caused by the failure of Metaquotes' content distribution network (CDN). The goal of a CDN is to serve content to end-users with high availability and high performance.


Proxy request is caused by unavailability of the Metaquotes server closest to the client.


What steps can I take to resolve this?


There are few things that can be done to resolve this issue. Let us look at them one-by-one:


1.Make sure you are entering the proxy information correctly. If you are unsure, you may contact our customer support team to help you with it too.

   A. You may use free proxy servers (for example the ones found on http://free-proxy-list.net). Note that using a proxy server is totally your responsibility. Exness is not liable in case of using any third party platform or software.

  • Usually proxy servers found online are in the following format: 187.191.29.210:8080. In this example, 187.191.29.210 is the IP address and the port is 8080.

  • Once you have found a proxy address, you can go back to installation and copy the proxy server IP-address and port in the respective fields.

  • If no password is available for that proxy server address, it need not be entered during installation.

2,It may be possible that the CDN is not working properly for Exness MT4 files (CDN distributes connections for every company's MT4 separately). Wait for a while and try again in an hour’s time. If you are seeing this error for this reason, it will auto-resolve in about an hour.

3.If the above steps fail, you can try to install MT4 to a different computer/laptop. You can copy the folders for MT4 installation using a flash card or any other method.